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Frequently Asked Questions

Click below to view General Membership FAQs, 2020-21 Membership Renewal FAQs or MLS 2023 FAQs

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You can access your Sacramento Republic FC Account Manager by clicking HERE.

What do I do if I don't know my login information?
If you don’t know your password, select “Reset Password” on the Account Manager login screen.  You’ll be sent an email to reset your password, which you can use to log in. If you continue to have trouble, please call us at (916) 307-6100.

What kind of Membership events should I expect this season?
We've recently moved our Membership events to a virtual platform until we are allowed to host large scale events in-person. We will continue to host virtual events like our, "Taco Tuesday with Zocalo and El Jimador" on Cinco de Mayo and our, "Brews & Q's with 805." You will continue to be notified as new events are scheduled. We look forward to hosting large scale events in-person when it has been deemed safe by local government and health officials.

Where can I use my Membership discount on merchandise?
Your 10% merchandise discount can be used at the Team Store, Merchandise tents at home SRFC matches, and online. Simply show your SRFC Membership card in-person or use code ‘MEMBER’ online while using the email associated with your Indomitable Membership account.

How do I use my Membership discount for the online Team Store?
1. Create a Team Store Account with the same e-mail address associated with your Republic FC Membership Account.
2. You’ll receive an email from us to activate your account.
3. Log into the Team Store with your newly created credentials.
4. Use code MEMBER at checkout.

What other discounts are included with my Membership?
You are eligible for a 20% discount for all SRFC Camps and Clinics. For additional information please click HERE.

What are Indomitable Community discounts?
This season we will be partnering with local businesses and SRFC sponsors to offer Members special discounts and offers. Enjoy 10% off at Chando’s locations across Sacramento by showing your SRFC Membership card. Stay tuned for more details and additional partners!

I forgot my Membership card; how do I get into the match?
If you forget your Membership Card, you can access your tickets through your Account Manager or on the Republic FC Mobile App at anytime. If you are having trouble accessing the tickets through your mobile device, please see the Customer Service booth at the Papa Murphy's Park entrance after gates open.

What is the cancellation policy for season tickets?
Indomitable Members may cancel their season ticket(s) at any time during a season for any reason with 30 days notice by providing a cancellation notice to the Sacramento Republic FC Ticket Sales and Service Department. Any Member who cancels their Season Ticket(s) will not receive any refunds for any installment payments made prior to the cancellation. 

When does my Membership renew for the next season?
Indomitable Members will be charged on August 1 unless the club has been notified previously.  Members will be sent the following year’s pricing, benefits and other information no less than 30 days prior to the review window closing on July 31.  During this time, Members can cancel their Membership and will not be charged for the upcoming season. Cancelling your Membership will forfeit your seats and tenure.

What is the status of the 2020 season?
When will the season resume and what is the updated 2020 schedule?
What is happening to the money I paid for my 2020 Indomitable Membership?
With 2020 play resuming, what does that mean for my Membership and seats?
When do I need to make a decision regarding my Indomitable Membership for the 2021 season?
What do I need to do to keep my seat(s), tenure, and MLS Priority for next season?
I am a Half Season/Flex Member - when do I select my matches for 2021?
What is my MLS Priority Tier and why is that important?
When can I select my seats at The Railyards Stadium and what will pricing look like?
How do I receive a refund for my 2020 Membership?
How do the 2021 benefits compare to last season?
What are the Membership prices for 2021 and how do they compare to this season? 
In regards to Mobile Ticketing - what are my options to enter Papa Murphy's Park in 2021?

What is the status of the 2020 season?
The 2020 USL Season resumed in Sacramento on July 13th - for more information on competition format, click here. Following the decision of county health officials, the July matches will be played without fans in attendance. The club will continue to work with local health officials and medical experts to explore options and potential opportunities to create a safe environment for hosting limited fans later in the season. 2020 Indomitable Members will receive first access to tickets for future 2020 matches if and when we are given approval by City health officials to host fans at matches. As more information becomes available, we will continue to keep you updated and look forward to seeing you back at Papa Murphy’s Park in the future.

When will the season resume and what is the updated 2020 schedule? 
A provisional start date is set for July 11 in local USL markets. Additional information on competition format, scheduling, broadcast and other important details will be made available in the coming weeks and it’s important to note that the league’s return to play will be conducted in strict alignment with all local and state public health guidelines.

What is happening to the money I paid for my 2020 Indomitable Membership? 
The full balance of all originally scheduled unplayed 2020 matches has been applied towards your 2021 Membership. As we continue to work with local and state medical experts and health officials on a return to play model that provides fan access to Papa Murphy’s Park, we recognize that the stadium environment will be quite different that what you originally purchased and all scenarios will include a reduced stadium capacity.

Because of the impact of your seat availability and matchday experience, we have credited your payments to your 2021 Membership and are providing first access to select seats at newly scheduled matches in 2020. Members will receive an exclusive window to purchase or use account credit towards a limited amount of tickets once health safeguards permit.

With 2020 play resuming, what does that mean for my Membership and seats?
As we continue to work with local and state medical experts and health officials on a return to play model that provides fan access to Papa Murphy’s Park, we recognize that the stadium environment will be quite different that what you originally purchased and all scenarios will include a reduced stadium capacity.

Because of the impact of your seat availability and matchday experience, we have credited your payments to your 2021 Membership and are providing first access to select seats at newly scheduled matches in 2020. Members will receive an exclusive window to purchase or use account credit towards a limited amount of tickets once health safeguards permit.

When do I need to make a decision regarding my Indomitable Membership for the 2021 season?
The deadline to make any changes to your Indomitable Membership for the upcoming season, including cancelling, is July 31, 2020.  On August 1, 2020, all Membership statuses will be confirmed for the upcoming season and payment plans for the 2021 season will commence.

What do I need to do to keep my seat(s), tenure, and MLS Priority for next season?
Conveniently, no action is required to continue your Indomitable Membership - your seat location(s) (Full Season only), tenure, and MLS Priority to pick your seats at The Railyards Stadium in 2021 will be maintained for next season unless you cancel by July 31, 2020.

I am a Half Season / Flex Member - when do I select my matches for 2021?
Members with Half Season and Flex Memberships will select their seats after the 2021 USL Schedule is released this Winter.

Your balance for originally scheduled, unplayed 2020 matches has been applied to your 2021 Membership and should cover most of your package in a similar seat next season. However, the minimum balance to maintain your Membership is a $50 deposit by August 1, 2020. We will set up a monthly payment plan culminating in June once you select your seats and package for the 2021 season.

If you would like to upgrade your Membership to a Full Season, please notify your Account Representative and you will be eligible to pick out seats during our Virtual Relocation Event in August.

What is my MLS Priority Tier and why is that important?
Current USL Members have the highest MLS Priority for seat selection at The Railyards Stadium. The earlier you became a Member (and maintain your tenure), the earlier you’ll receive an invite to book your appointment in the preview center to select seats at The Railyards Stadium.

By cancelling your 2021 Membership, you are losing your opportunity to select your MLS seats next year ahead of current MLS depositors and the general public.

When can I select my seats at The Railyards Stadium and what will pricing look like? 
Luxury Suites will be our first new stadium product made available to the public beginning later this Fall while seat selection for Club, General, and Supporter seating will begin next Summer. Indomitable Members will begin to receive information early next year about Railyards Stadium seating options, pricing, and specific timing and ways you can select your seats.  

How do I receive a refund for my 2020 Membership?
Please contact your Account Representative if you would like a refund for any unplayed 2020 matches and they can begin the refund process. Please allow 7-10 business days for processing. You will receive your refund in the same form you made your payments, i.e. if you paid with a credit card, we will refund that same credit card.

Note - Your 2020 Membership payments for unplayed matches has been fully applied to your 2021 Membership. If you wish to renew your Membership but receive a refund for 2020, simply confirm your payment plan for next season with your Account Representative. Your 2021 payment plan will begin on August 1, 2020 and your Account Representative can begin the refund process.

How do the 2021 benefits compare to last season?
We are offering a robust benefits package similar to the 2020 season that includes year-round access, flexibility, and discounts. For a full list of 2021 Membership benefits, visit sacrepublicfc.com/memberbenefits.

What are the Membership prices for 2021 and how do they compare to the current season?
We are freezing Membership rates for 2021. The price you paid for your 2020 Membership is the same price you will pay for your 2021 Membership.

In regards to Mobile Ticketing - what are my options to enter Papa Murphy’s Park in 2021?
After a successful pilot program over the last two (2) seasons, Republic FC is moving to a 100% mobile ticketing platform in 2021 to provide our fans with contactless entry, convenience, and ticket security.

What does the adjusted MLS timeline mean for the club?
Why is our Major League Soccer timeline adjusted?
With the new MLS expansion timeline, will Railyards Stadium open in 2023?
Does this affect when fans select seats in Railyards Stadium?

What does the adjusted MLS timeline mean for the club?
Instead of Republic FC joining MLS for the 2022 season, the club will continue to compete in USL before joining MLS in 2023 at Railyards Stadium.   

Why is our Major League Soccer timeline adjusted?
Working with MLS officials and given the current circumstances of COVID-19, it was determined to be more beneficial to the league, city and club that Republic FC join MLS in 2023 instead of 2022.  Fellow expansion cities (Charlotte and St. Louis) have also had their entrances into MLS altered to 2022 and 2023, respectively.

With the new MLS expansion timeline, will Railyards Stadium open in 2023?
Given the preparation and work that has already been completed on the site, Railyards Stadium is on track to open for the inaugural MLS season in 2023.  With additional time afforded, it will allow us to continue studying the impact of COVID-19 on the sports industry as well as the fan safety measures associated. The additional time will also be benefit the Club in identifying key partners that can help us further shape our new match-day and non-match-day stadium experience for our members and guests.

Does this affect when fans select seats in Railyards Stadium?
Our seat selection process will continue to move forward as scheduled, with our various seating products rolled out in phases. Luxury Suites will be our first new stadium product made available to the public beginning later this Fall.  while seat selection for Club, General, and Supporter seating will begin next Summer. Current Members will have first priority to select seats at each of the tiered seating types, followed by depositors and the general public (subject to availability).

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